Shipping policy

Shipping Policy

At Jen’s Handmade Soap, we carefully package each order to make sure your handmade products arrive safely.

Processing Time
Orders are typically processed and shipped within 2–5 business days. During busy seasons or sales, processing may take a little longer.

Shipping
Orders are shipped within the United States using the shipping method selected at checkout. Shipping rates and estimated delivery times are calculated at checkout based on your order and location.

Please note that delivery times are estimates and may vary due to the shipping carrier, weather, holidays, or other circumstances outside our control.

Tracking Information
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Lost or Delayed Packages
Once an order has been shipped, Jen’s Handmade Soap is not responsible for delays caused by the shipping carrier. If your package appears to be lost or significantly delayed, please contact us so we can help you determine the next steps.

Incorrect Address
Please make sure your shipping address is correct before completing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

Damaged Packages
If your order arrives damaged, please contact us as soon as possible and provide photos of the damaged package and products so we can assist you.

Thank you for supporting Jen’s Handmade Soap and our small handmade business!