Last updated: October 23, 2026
This policy explains what personal information Jen’s Handmade Soap (“we”, “us”) collects when you visit this website or buy from us, what we do with it, and who else handles it to get your order to you. We’re a small handmade business in Moss Bluff, Louisiana. We collect only what we need to take and ship your order, and we never sell your information.
What we collect
- Your order: the products you buy, what you paid (including shipping, sales tax and any discount code) and when.
- Contact and shipping details: your name, email address and shipping address, which you enter at checkout.
- Payment details: your card or other payment details go straight to our payment processor, Stripe. They never pass through or are stored on our website. We see only that the payment went through and basic details such as the card type and its last four digits.
- Messages you send us: what you tell us when you email or call.
- Technical information: like any website, our host’s servers record basic details of each visit, such as your IP address, browser and the pages requested, to keep the site running and secure.
You don’t need an account to shop with us, and we don’t use advertising or analytics trackers.
Cookies and your cart
Your cart is saved in your own browser, so it’s still there when you come back. It isn’t sent to us until you check out. Our website sets no cookies for shoppers. The payment form on our checkout page is provided by Stripe, which uses its own cookies and similar technology to take payments and prevent fraud; see Stripe’s privacy policy.
How we use it
- To take payment, pack and ship your order, and work out shipping and sales tax for your address.
- To email you about your order: your receipt, when it ships (with tracking), when it’s on its way and when it’s delivered.
- To answer your questions and handle returns or problems with an order.
- To keep the records that accounting and tax law require, and to prevent fraud.
We don’t send marketing emails. If we ever start a newsletter, we’ll only send it to people who sign up, and every email will include a way to unsubscribe.
Who else handles it
We share your information only with the companies that help us run the shop, and only what each one needs to do its part:
- Stripe takes payments, works out the sales tax for your address and sends your payment receipt. Stripe privacy policy
- Shippo prices shipping, makes the shipping label and follows your parcel’s tracking. It receives your name, shipping address and email address. Shippo privacy notice
- USPS or UPS, whichever you choose at checkout, receives your name and address to deliver your parcel.
- Supabase stores our order records. Supabase privacy policy
- Resend sends our order and shipping emails. Resend privacy policy
- Netlify hosts this website. Netlify privacy policy
We may also share information when the law requires it, to protect our rights or prevent fraud, or if the business is ever sold, in which case this policy continues to apply to what we hold.
We do not sell or rent your personal information, and we don’t share it for targeted advertising.
Your order page
Your shipping emails include a link to a page where you can follow your order. The link contains a long random code, so only someone with the link can open the page. It shows your order’s items, totals, delivery address and tracking, so please don’t share the link if you’d rather others didn’t see those.
How long we keep it
We keep order records, including names and addresses, for as long as we need them for accounting, tax and returns. Tax law usually requires several years. Our host keeps technical logs for a short time. If you ask us to delete your information, we’ll delete everything we aren’t required by law to keep.
Keeping it safe
This website uses an encrypted (HTTPS) connection, payments are handled by Stripe, and only we can reach our order records. No system is perfectly secure, so please don’t send us card numbers or other sensitive details by email.
Your choices and rights
You can ask us at any time to see the personal information we hold about you, to correct it, or to delete it. Depending on where you live, your state’s privacy law may give you further rights, and we’ll honor them. Email us at jenbertrand@yahoo.com. We may need to confirm it’s you before acting on a request, and we won’t treat you differently for making one.
Children
Our shop is meant for adults. We don’t knowingly collect information from children under 13. If you believe a child has given us their information, contact us and we’ll delete it.
Changes to this policy
If we change how we handle your information, we’ll update this page and the “Last updated” date at the top.
Contact us
Questions about this policy or your information:
- Email: jenbertrand@yahoo.com
- Phone: +1 337-304-1103