Last updated: October 23, 2026
Welcome to Jen’s Handmade Soap. These terms cover your use of this website and any purchase you make from us. “We”, “us” and “our” mean Jen’s Handmade Soap, a small business in Moss Bluff, Louisiana. By using the site or placing an order, you agree to these terms and to our Privacy Policy, Shipping Policy and Refund Policy, which are part of them.
1. Our products
Every bar, salve and serum is made by hand in small batches, so color, pattern, shape, size and scent can vary a little from piece to piece and from the photos. Photos can also look different from screen to screen. That variation is part of handmade work, not a defect.
Our products are cosmetics for use on the skin. They are not intended to diagnose, treat, cure or prevent any disease. Each product page lists its ingredients: please read them before you buy, especially if you have allergies or sensitive skin. Try a small amount on your skin first, and stop using a product if it irritates. Keep products away from your eyes and out of reach of children and pets.
We may change product descriptions, ingredients or availability, limit how many of a product one person can buy, or stop selling a product at any time.
2. Orders
Placing an order is an offer to buy. We accept it when we take your payment and confirm the order by email. We may decline or cancel an order, for example if a product has sold out, a price or description was wrong, or we suspect fraud. If we cancel an order you’ve paid for, we’ll refund you in full.
Please check your order and shipping address before you pay. We can’t always change an order once we’ve started packing it. Our products are sold for your own personal use, not for resale.
3. Prices, tax and discount codes
Prices are in US dollars. You pay the price shown at checkout when you place your order, including any sale price.
Shipping is priced at checkout for your address and the shipping service you choose. Sales tax is added at checkout where we’re required to collect it.
Discount codes are offered at our discretion and come with the conditions stated for them, such as a smallest order, a last day or a limited number of uses. They take money off products, not shipping, can’t be exchanged for cash, and can’t be added after an order is placed.
We may change prices and promotions at any time. Changes don’t affect orders already placed.
4. Payment
Payments are processed securely by Stripe. Your card details go directly to Stripe and are never stored by us. By paying, you confirm that you’re allowed to use the payment method you give.
5. Shipping and delivery
We ship within the United States by the carrier and service you choose at checkout. Delivery dates are estimates, not guarantees, and we aren’t responsible for delays caused by carriers, weather or other events outside our control.
Once we hand your parcel to the carrier, it belongs to you and the risk of loss passes to you. If a parcel is lost or damaged in the post, contact us and we’ll help you with the carrier. Please make sure your address is correct: we can’t be responsible for parcels sent to an address entered incorrectly. Our Shipping Policy has more detail.
6. Returns and refunds
Returns and refunds are covered by our Refund Policy.
7. Using our website
Please use the site lawfully. Don’t try to interfere with how it works or get around its security, copy it in bulk with automated tools, place fraudulent orders, or use it to harass anyone. We may block access or cancel orders for anyone who does.
Everything on the site, including our name, logo, photos, product descriptions and design, belongs to Jen’s Handmade Soap or to those who license it to us. You’re welcome to share links to our pages, but please don’t copy or reuse our photos or text without our written permission.
Links to other websites, such as a carrier’s tracking page, are there for convenience. We aren’t responsible for those sites.
8. Feedback and reviews
If you send us feedback, reviews or photos of our products, you allow us to use them, with or without your name, to run and promote the shop. We don’t have to pay for them or keep them private. Please send only content you have the right to share.
9. Our responsibility to you
We take care in making our products and describing them accurately. Beyond what we state on the site and in our policies, and as far as the law allows, the site and our products are provided “as is”, without other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
As far as the law allows, we aren’t liable for indirect, incidental or consequential losses, and our total liability for any claim about an order is limited to what you paid for that order. Some states don’t allow these limits, so they may not apply to you. Nothing in these terms takes away rights you have by law that can’t be waived.
10. Responsibility for misuse
If you break these terms or the law while using the site, you agree to cover any loss, claim or cost (including reasonable legal fees) that we face because of it.
11. Governing law
These terms are governed by the laws of the State of Louisiana and applicable US federal law. Any dispute will be decided in the state or federal courts in Louisiana, and you agree to those courts’ jurisdiction.
12. General
If any part of these terms can’t be enforced, the rest still applies. If we don’t enforce a term straight away, we haven’t given it up. These terms, with the policies they name, are the whole agreement between you and us about the site and your purchases.
We may update these terms by posting a new version here with a new “Last updated” date. The version in place when you place an order applies to that order.
13. Contact us
Questions about these terms:
- Email: jenbertrand@yahoo.com
- Phone: +1 337-304-1103